Email Whitelisting

Thank you for subscribing to Xplor Global.

Most e-mail and Internet businesses are using programs to block unwanted e-mail. These emails are often called spam. However, sometimes these programs also block e-mail that are “legal” and messages you want to get.

To Make Sure You Receiving Your Xplor Global Emails, Please Do The Following:
Add the corresponding Xplor Global email addresses to your email white list to ensure the best chance of receiving our updates and content.

A whitelist is simply a list of accepted items or people. It can consist of the following: a list of e-mail addresses or domain names from which your e-mail blocking program will allow messages to be delivered.

Why is it important?

Unsolicited and unwanted advertising e-mail, commonly known as “spam”, has become a massive problem. It has reached almost epidemic proportions. Most e-mail service providers and Internet Service Providers (ISPs) have put some sort of blocking or filtering systems in place, or some started compiling their own blacklists to tell the good guys from the bad.

Xplor Global favours everyone’s intentions to protect you from spam, but the current systems for eliminating spam are far from a perfect solution. They often block e-mail that you have actually requested, but it might fit someone else’s idea of what spam looks like. There are responsible anti-spam activists who are working hard to find a solution for these “false positives”, but until a workable solutions is found, you might still find you are not getting the content you subscribed for.

However, there is something you can do to keep the content you requested from falling into the “false positive trap”. You can create your own “white list” to ensure you get your emails.

White-list us now, before your delivery is interrupted.

As you might know, every e-mail system is different. We compiled instructions for some of the more popular systems to help you. If your provider is not listed here, please contact your Internet Service Provider’s customer service line to help you. (Please forward the answer to us, and we might add it to our list!)

If you are using your own spam filtering or blocking software in addition to the ones ISP provides, we have also posted instructions on how to exempt your subscription from some of the more popular programs.

Gmail:

1. Go to your inbox, locate an email from apps@xplorglobal.com (ex. your welcome mail for the product you just purchased).
2. Drag this email to the “primary” tab of your inbox.
3. Now all our emails will go to your primary folder in the future!

Yahoo! Mail

1. When opening an email message, “hover” your mouse pointer over the “From” email address.
2. A dropdown should appear below the email address. Hover the mouse pointer over the “3 grey dots”
3. Select the “Add to contacts” from the list.
4. Select “Save” on the popup window.

Mac Mail

1. Select “Mail” and “Preferences” from the top menu.
2. In the “Preferences” window, click the “Rules” icon.
3. Click the “Add Rule” button.
4. In the “Rules” window, type a name for your rule in the “Description” field.
5. Use the following settings: “If any of the following conditions are met: From Contains.”
6. Type the sender’s email address in the text field beside “Contains.”
7. Select “Move Message” and “Inbox” from the drop-down menus.
8. Click “OK” to save the rule.

Outlook 2003 & Later

1. Right-click on the message in your inbox.
2. Select “Junk E-mail” from the menu.
3. Click “Add Sender to Safe Senders List.”